All of the furniture products we sell come with a 1 Year warranty for normal domestic (non commercial) use, covering product replacement or repair only. If within one (1) year of purchase, your product fails due to quality of craftsmanship, please contact our Customer Service Department immediately.
Normal shrinkage, swelling, hairline cracks, sun discolouration and minor warpage of wide boards on furniture is to be expected and is not a structural defect and is therefore not covered.
Some furniture requires some routine maintenance. Please take care to treat your furniture like the fine product it is. Proper care and use are essential to preserving your rights under this guarantee. Lakeland-furniture will not replace or repair your furniture if improper maintenance or improper use causes damage. This guarantee does not apply if your product is damaged by the use of detergents, abrasives or other harsh cleaning agents.
This guarantee does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents: including burns, cuts, scratches, tears, scuffs, watermarks, indentations or pet damage
The guarantee does not apply to items used in a commercial environment, items offered at discounted levels or resale items.
The guarantee does not apply to items submitted to any treatment or changes not specified in assembling/product description.
We cannot guarantee that replacements supplied will also be a perfect colour match as items maybe from different delivery batches.
In case of a claim, please follow this procedure:
Please take photos of the damage on the furniture, and send it to firstname.lastname@example.org in a digitized format to enable us to assess the defect or damage. If the defect or damage passes as a manufacturer's defect, We will advise you to 1) get an estimate for a repair, or 2) will authorise a replacement.