Help

Below are a list of FAQ's.  If you cannot find the answer you are looking for please contact us at sles@lakeland-furniture.co.uk or 0844 870 6961

Frequently Asked Questions

Q) After receiving the parcel, I opened the parcel briefly and did not notice the damage that I then located after taking them fully out of the box. I know it is after the seven working days policy, however, what shall I do now?

A) Unfortunately, our policy requires that any damaged/missing/faulty items MUST be reported within this time in order to receive a replacement/refund.

 

Q) I have taken the item out from the box and assembled my stools and now I have realised that I measured them incorrectly.

A) As our policy states, goods can only be returned if in the original resalable condition, this means that any used or assembled items are not eligible to be returned to us.

Q) We wish to return an item for a refund, although I have not got the original packaging.

A) Unfortunately, without having the original packaging included with the product, this will affect the return as it makes the item non-returnable. This is due to us being unable to resale the item onto other customers.

Q) I purchased an item from your website, however, it has developed some type of fault. I know you have a 30 day policy. What shall I do?

A) If the item becomes faulty, please check the policy for that particular item e.g. stools have 24 months warranty. If the item is damaged after the 30 day period, unfortunately our customers are liable for the damage and a refund/replacement cannot be given.

Q) What if I can't return an item?

A) If for any reason you cannot or are finding it difficult to return an item, for example the item is heavy and bulky, then it is possible for us to arrange a collection from yourself for delivery direct to us. The collection would be made using one of our carriers and can be arranged to take place any weekday. This service costs (between £12.50-£17.50 per box depending on size) and will be deducted from the refund. Please call us 0844 870 6961 if you want to use this service.