2 Year Guarantee

All of the furniture products we import come with a two (2) year manufacturer's guarantee, covering product replacement or repair only  Items not manufactured by ourselves and not covered by the (2) year warranty will have a minimum (1) year warranty and this will be cleary stated in the product details. If within two (2) year of purchase, your product fails due to quality of craftsmanship, please contact our Customer Service Department immediately.

Guarantee Exclusions

Normal shrinkage, swelling, hairline cracks and minor warpage of wide boards on furniture is to be expected and is not a structural defect and is therefore not covered.  The 2 Year warranty applies only to items used within a domestic environment and does not apply to any product used in a commercial environment.  Products used in a commercial environment are subject to a standard 1 year warranty.

Some furniture requires some routine maintenance. Please take care to treat your furniture like the fine product it is. Proper care and use are essential to preserving your rights under this guarantee. Lakeland-furniture will not replace or repair your furniture if improper maintenance or improper use causes damage. This guarantee does not apply if your product is damaged by the use of detergents, abrasives or other harsh cleaning agents.

This guarantee does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents: including burns, cuts, scratches, tears, scuffs, colour transfer, watermarks, indentations or pet damage.

The 2 Year Guarantee does not apply to items offered at discounted levels.  Discounted/Sale Items will have a 1 Year Warranty.

In case of a claim, please follow this procedure

Please take photos of the damage on the furniture, and send it to sales@lakeland-furniture.co.uk in a digitized format to enable us to assess the defect or damage. If the defect or damage passes as a manufacturer's defect, We will advise you to 1) get an estimate for a repair, or  2) will authorize a replacement