Get in Touch

For general enquiries give us a call or fill in the contact form. We aim to get back to you as soon as possible.

General Enquiries Only: 0161 694 2790

You can also contact us on Whatsapp: 07309646233

If you have made your order online you will need to send us a message via the online contact form or email: [email protected] for any of the below issues:

Tracking
Missing Parts/Damaged Items
Returns

Please note our customer service team, sales team and warehouse will be closed from Thursday 21st December until 2nd January.

Everyone at Lakeland Furniture would like to wish you a Merry Christmas and a Happy New Year.

Please make sure to check the FAQ, as your question may already have been answered.

Send a Message

Type of enquiry

What cards can I use to make a payment?

We currently accept all major credit and debit cards.

Do you accept paypal?

Yes, we accept PayPal.

Is my payment information safe?

Payment information is processed securely by our third party payment system SagePay. No payment information is transferred to us or held by us. All transactions take place via connections secured with the latest industry standard security protocols.

Why has my payment failed?

Your order will only be confirmed if the payment has been successfully processed. If you have entered incorrect card details, please try again and double check the information you are inputting. Please contact us using the form below if you would like assistance with placing your order.

Why has my payment declined?

When entering your card details, please ensure that you enter the correct details including your Billing address. If your card is still being declined it indicates that your bank is rejecting the payment. If you contact them they will be able to lift any block on the transaction which will allow you to process the payment and therefore complete your order.

How much is UK delivery?

We currently offer 3 types of standard parcel delivery. Standard 2-3 working day delivery (free), next day delivery (£4.99), and Saturday delivery (£14.99). All of our standard deliveries have a cut-off point of 12:00 and are working day services.

For our large goods, we offer 2 types of delivery: 1 Man kerbside delivery (Free) and Room of Choice delivery (£29.99). Our large goods deliveries do have a delivery time of 7-15 working days and unfortunately, we are unable to upgrade this.

How much is European delivery?

Our European delivery prices start at £16.99. However prices may vary depending on the weight and quantity of the parcels ordered. Our checkout will auto generate the cheapest shipping price for you.

What countries do you deliver to?

At the moment we deliver selected item ranges to the following EU countries:

Austria, Belgium, Denmark, France, Germany, Guernsey, Ireland, Isle of Man, Italy, Jersey, Netherlands, Poland, Portugal, Spain, Sweden and the UK.

I am unable to sign into my account

If you are unable to access your account please check that you are using the correct email address and password to sign into your account. You can use the Forgotten Password link to reset your password.

I have not received a confirmation email

If you have not received a confirmation email, please check your spam/junk folder and add us to your 'safe senders' list.

If you still can't find it, please contact us using the form below with your name, order number (if you have this) and address. We can then send a copy of your invoice over to you.

I haven't received my invoice

If you have not received an invoice, please check your spam/junk folder and add us to your 'safe senders' list.

If you still can't find it, please contact us using the form below with your name, order number (if you have this) and address. We can then send a copy of your invoice over to you.

I have not received my order, what should I do?

You can check our tracking information in the email we have sent to you confirming your order has been shipped. If you have not received a confirmation email, please check your spam/junk folder and add us to your 'safe senders' list.

If you cannot find your tracking details, please contact us using the form below and we can provide all details.

My tracking shows as delivered, but I have not received my order?

If the tracking is showing as delivered but you have not received your order, please check with your neighbour first. If you have still not received your order please complete the contact form below and we will contact the courier on your behalf.

My item has been returned to you as 'undelivered'

Our couriers attempt to deliver three times before returning items back to us as undelivered. If your order has been returned to us, you need to contact us using the below form so that we can arrange to send this back out to you.

My Item is On Pre-Order – When can I expect delivery?

Some items are available for pre-order. You can check the estimated arrival date by searching the item you have purchased on our website. The product information page will detail the estimated arrival date of your item into our warehouse.

How do I track my parcel online?

In order to track your parcel online please use the information below to find out who your parcel carrier is and use the correct method to track your order.

JD00022570960784278: YODEL - www.yodel.co.uk
UH4759834: Parcelforce - www.parcelforce.co.uk
Online Express 25.03.19: Online Express - 07940351903
Network20/09/2016: Network4 – Please contact us direct using form below

I have received my item, but parts are missing

We are very sorry you have not received your full order. If you have received your order and there are parts missing, please complete the below form filling in as much information as you can provide and we will arrange a replacement/exchange for you.

I have received a damaged or faulty item

We are very sorry if you have received a damaged or faulty item. Please complete the below form filling in as much information as you can provide and we will arrange a replacement/exchange for you.

I have received the wrong product

We are very sorry if you have received an incorrect product. If you have received the wrong item in your order, please complete the below form filling in as much information as you can and we will arrange a replacement/exchange for you.

How long do I have to return an item?

You have 28 days from delivery to return your item, providing it is unassembled and in the original packaging. You can view more information on our returns here.

How do I return an item?

To return an item you have purchased online, you must contact us first for a Return Number and fill in the returns contact. Post the goods back to us at the address below - you must include the returns number and returns slip.

D.S.O. Limited T/a Lakeland Furniture, Glebe Street, Shaw, Oldham, OL2 7SF

Can I send my item back for an exchange?

Yes, you can return your order for an exchange within 28 days, provided the product is unassembled and in the original packaging. Please contact us using the returns form below.

How long does it take to process my return/refund?

Please allow 7 working days from receipt of your return for this to be processed.

I have lost my returns form; can I still return my item?

If you do not have a returns form, you can print another one here, or include a note with your return. This must have your full name, address, email address, order number and reason for return. If you do not include a cover note we will be unable to process your return until you contact us via email.

I need to change the address for delivery

As long as your item has not yet been dispatched we can amend the delivery address details. Please use the contact form below and an agent will confirm if they have been able to update the details before the order has been dispatched.

If your order has been dispatched, we are unable to change the address once in transit. We would have to initiate a stop and return on the parcel and resend the order once the goods have been returned back to our warehouse.

I need to change some items in my order

As long as your item has not yet been dispatched we can amend your order items. Please use the contact form below and an agent will confirm if they have been able to update the details before the order has been despatched.

If your order has been dispatched, we would have to initiate a stop and return on the parcel and resend the amended order once the goods have been returned back to our warehouse.

I need to cancel my order

If your item has not already been dispatched we can cancel and refund the order straight away. Please use the contact form below and an agent will confirm if they have been able to cancel your order before it has been dispatched.

If your order has been dispatched, we would have to initiate a stop and return on the parcel and then process your refund once this has been confirmed by the parcel carrier.

Name

E-mail

Order number

Delivery postcode

Please describe damage or missing items. Please list the part number if possible

Upload an image

Drag and drop files or click to select

Reason for return

Brief description of any amendments or cancellations you would like to make

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