Frequently Asked Questions
If your question is not listed, please don't hesitate to contact us.
We love to help!
Can I get in contact with a real person?
Of course we have our customer service team awaiting your call on 0161 694 2790 (Monday to Friday 9am to 4pm) or email [email protected]
What is the condition of your stock?
All our stock sold on this site is brand new.
Items delivered within the UK are free though some restrictions apply to highlands and offshore regions - see delivery and charges page. We no longer deliver outside of the UK.
What happens if I'm out when the courier tries to deliver?
UK couriers are required to leave a calling card for attempted delivery. The card will provide details and instructions for you to follow or the courier will attempt on 3 consecutive days.
What happens if an item Ive ordered is out of stock?
If an item is out of stock we endeavour to make contact offering a suitable alternative. If contact cannot be made, the out of stock item will be detailed on your despatch documentation. If there is a further delay to your order we will send a letter to the billing address detailing the date that the out of stock items will be due in. Where orders contain some items that are in stock and others that are not in stock we may part ship the order with the items that are available. The out of stock items will be shipped at no extra cost to the customer when they are available or if unavailable a refund will be given.
What happens if I receive a damaged item?
Any damage must be reported to us within 14 hours of receipt. We will not refund or exchange any claim made after 14 Days. In the event that we have sent an item that does not work or has missing parts not stated in the listing we will send replacement or parts. If the item cannot be replaced we will refund the cost.
Do you provide a returns policy?
Yes, we have a 30 Day Return Policy Any unwanted item can be returned to us within 30 Days in the same condition, unassembled with all packaging. See our Returns page for full details.
Is there a discount for bulk purchases?
Yes. we can provide discounts for bulk purchases. We also offer other options for traders so if you are interested please get in touch for further details
Do you have a shop / can we collect?
We do not currently have a showroom/shop, as we are a online, warehouse run company.
Are you VAT Registered?
Yes, and if you require a VAT receipt let us know. All our prices include VAT.
How can I pay?
We take Credit Card, BACS and cash on collection at our premises.
Do you provide a warranty?
Yes, we provide a 1 year warranty on all items for domestic use. Our furniture is built for home use and use outside of this enviroment with invalidate any warranty.
How can we contact you?
To enable us to answer your query as quickly as possible, please provide your name, postcode, and phone number along with any other relevant information such as your order number.