Returns & Exchanges

Change if heart? No problem - return within 30 days

We know that you will be pleased with your purchases from lakeland-furniture.co.uk. However, there may be occasions when you will need to return items to us. There is no need to worry if you have had a change of heart with your purchase. You can return an item within 30 Days by sending the notice of cancellation by email to returns@lakeland.zendesk.com ensuring that you quote your name, address, order reference number.

Your item must not have had tags removed, assembled or used and is complete in its original packaging. Any items that are returned to us assembled or not in a box will be charged at a higher rate. If you are unable to unassemble or dont have boxes please contact us first so we can help. You can return it to us yourself or we can arrange collection on your behalf and this will be deducted from your final refund. Any postage upgrades selected at checkout cannot be refunded. Please PRINT OUT this RMA LABEL fill in the details and include it in your returns box.

returns@lakeland.zendesk.com

Our Parcel Returns Charges

If you wish to elect us to arrange the collection of the item on your behalf the following charges will be deducted from the refund. If you are unsure about the calculations for any of the collection charges please contact our support team and they will work out the charges for you.

Small Items - Boxes upto 0.23cbm - £9.95 per for the first box and £6.50 for each extra box collection charge

Medium Items - Boxes between 0.23cbm-0.35cbm - £20 per box collection charge

Large Items - Items that, at purchase had to be delivered via a 1 Man or 2 Man delivery service option. Such items include beds, mattress, dining tables and dining sets, outdoor garden furniture and marquees - £50 per item Collection Charge

Assembled - Items that are returned to us assembled or not in a box will be charged at a higher rate. If you are unable to unassemble or dont have boxes please contact us first so we can help. - £35 per assembled item Collection Charge

Faulty / Damaged Items

Any products that you have received with a defect or are received in error from Lakeland Furniture, we will be happy to replace/exchange. Please inform us of any damage by email to damage@lakeland.zendesk.com ensuring that you quote your name, address and order reference number. If over 30 Days photographs of the damage must be included.

damage@lakeland.zendesk.com

All returned goods must be in a full un-used condition.
All refunds will be processed within 21 days of return.
Your statutory rights are not affected.


We know that you will be pleased with your purchases from lakeland-furniture.co.uk. However, there may be occasions when you will need to return items to us.

NON RECEIPT OF ITEMS

If you have not received your items you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with our carriers.

ITEMS DAMAGED IN TRANSIT

If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

ITEMS FAULTY ON ARRIVAL

If your items are faulty on arrival, you have 30 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete.. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Returns Exceptions

  • Free shipping and 30 Day Returns available on mainland UK orders.
  • 30 Day Returns are only covered on items purchased directly from Lakeland-Furniture’s website or over the phone. Purchases made via any third parties do not qualify for terms listed on the website.
  • 14 Day Returns on any clearance \ returns or ex display items.

Why Shop With Us?

free delivery

Free Delivery

We offer a Free Standard UK delivery service on all our items. Next day and Saturday delivery service also available at a surcharge. Some UK postcode restrictions and surcharges apply, See terms for full details.

30 day return

30 Day Easy Return

There is no need to worry if you have had a change of heart with your purchase. You can return an item within 30 Days.Terms Apply.

google trusted

Google Trusted Store

Lakeland Furniture are a member of the Google Trusted Shops scheme. You receive free purchase protection of up to £1000 from Google.